Refund policy

1. All Services Are Final Sale

All beauty services performed by Thalyria Beauty & Co. are considered final sale.

This includes, but is not limited to:

• Lash extensions
• Lash fills
• Lash lifts and tints
• Brow services
• Facial waxing
• Body waxing
• Consultations
• Corrective services
• Promotional services
• Discounted services
• Future cosmetic or beauty services

Because service results are:

• Customized
• Time-based
• Hygienic in nature
• Immediately consumed upon completion

we do not offer refunds for completed services except where required under applicable Canadian consumer protection laws.

2. No Refunds for Personal Preference

Refunds will not be issued for:

• Change of mind
• Personal preference
• Style dissatisfaction after approval
• Inspiration photo differences
• Expected versus perceived fullness
• Lash styling preferences
• Sensitivity to waxing discomfort
• Minor redness or temporary irritation
• Natural shedding
• Retention issues outside our control
• Failure to follow aftercare instructions

Clients are encouraged to communicate preferences during consultations and appointments to ensure the best possible outcome.

3. Results Vary Between Individuals

Clients acknowledge that cosmetic results vary based on factors including:

• Natural lash cycles
• Hair growth cycles
• Skin type
• Oil production
• Lifestyle habits
• Medications
• Hormones
• Pregnancy
• Allergies or sensitivities
• Sleeping position
• Product usage
• Aftercare compliance
• Environmental exposure

As these factors are outside our reasonable control, Thalyria Beauty & Co. cannot guarantee:

• Exact retention periods
• Specific cosmetic outcomes
• Identical results to reference photos
• Compatibility with every skin or hair type

Variations in results do not qualify for refunds.

4. Client Responsibility

Clients are responsible for:

• Following all aftercare instructions
• Disclosing allergies and medical conditions
• Arriving prepared for appointments
• Communicating concerns during the appointment
• Avoiding behaviours that compromise results

Thalyria Beauty & Co. is not responsible for issues resulting from:

• Picking, rubbing, or pulling lashes
• Improper cleansing
• Oil-based products
• Exposure to heat, steam, or excessive moisture
• Failure to follow aftercare guidance
• Undisclosed medical conditions
• Work altered by another technician
• Self-removal attempts
• Delayed reporting of concerns
  
  

5. Corrective Appointments

Client satisfaction is important to us; however, corrective appointments are offered solely at our discretion.

Where appropriate, we may offer:

• Minor adjustments
• Lash corrections
• Removal services
• Reasonable touch-ups

Corrective services may be denied where:

• Aftercare instructions were not followed
• Another provider altered the work
• Excessive time has passed since the appointment
• Damage resulted from client actions
• Retention loss occurred naturally
• Medical or lifestyle factors affected results

Corrective services do not constitute an admission of fault or liability.

6. Reporting Concerns

Clients must report concerns within the following timeframes:

• 48 hours for lash-related services
• 24 hours for waxing-related concerns involving irritation or service quality

Concerns reported outside these timeframes may not qualify for corrective review.

To properly assess concerns, clients may be required to provide:

• Clear photographs
• Appointment details
• Aftercare information
• Product usage information

Failure to cooperate with review requests may limit our ability to assess concerns fairly.

7. Deposits, Booking Fees & Cancellations

Deposits and booking fees are governed under our Booking & Cancellation Policies and are generally:

• Non-refundable
• Applied toward the final appointment total
• Subject to forfeiture for policy violations

Refunds will not be issued for:

• Missed appointments
• Late cancellations
• No-shows
• Same-day cancellations
• Failure to follow booking instructions

Exceptions may be considered solely at our discretion or where required by law.

8. Gift Cards & Promotional Services

Unless otherwise required by applicable law:

• Gift cards are non-refundable
• Promotional services are final sale
• Discounted services are final sale
• Giveaway prizes hold no cash value
• Promotional credits cannot be redeemed for cash

Gift cards may not be replaced if:

• Lost
• Stolen
• Damaged
• Used without authorization
  
  

9. Retail Products

While Thalyria Beauty & Co. primarily provides services rather than retail goods, any approved retail product sales are generally considered final sale for hygiene and safety reasons.

Opened, used, or tampered products are not eligible for return or refund unless:

• Required by applicable law
• The product is proven defective upon purchase

We reserve the right to refuse returns that appear:

• Fraudulent
• Excessive
• Abusive
• Inconsistent with this policy
  
  

10. Allergic Reactions & Sensitivities

Clients acknowledge that beauty services involve inherent risks including:

• Allergic reactions
• Irritation
• Redness
• Histamine reactions
• Sensitivity
• Swelling
• Temporary discomfort

Patch testing may be recommended; however:

• Patch testing does not guarantee reaction-free services
• Allergies may develop over time
• Reactions can occur unexpectedly

Refunds are not automatically provided for allergic or sensitivity reactions where:

• Negligence has not occurred
• Proper procedures were followed
• Risks were disclosed beforehand
  
  

11. Chargebacks & Payment Disputes

By purchasing services, clients agree not to initiate fraudulent or bad-faith chargebacks.

Clients agree to contact Thalyria Beauty & Co. first to attempt resolution before initiating disputes with financial institutions.

We reserve the right to provide evidence in response to disputes including:

• Signed agreements
• Consent forms
• Booking confirmations
• Policies acknowledged at booking
• Appointment records
• Communications
• Photographs
• Timestamped records
• Cancellation history

Fraudulent chargebacks may result in:

• Permanent refusal of future services
• Collections activity where legally permitted
• Recovery attempts for associated fees and losses
• Legal action where appropriate
  
  

12. Abuse of Policy

Thalyria Beauty & Co. reserves the right to refuse refunds, future bookings, or services where we reasonably believe a client is:

• Exploiting policies
• Engaging in fraudulent behaviour
• Repeatedly seeking refunds
• Attempting chargeback abuse
• Making false claims
• Acting in bad faith

We reserve the right to document and retain records relating to disputes for legal and operational purposes.
 

13. Limitation of Liability

To the fullest extent permitted under applicable law, Thalyria Beauty & Co. shall not be liable for:

• Indirect damages
• Consequential damages
• Emotional distress
• Lost wages
• Missed events
• Dissatisfaction based on personal preference
• Natural retention variations
• Reactions outside our reasonable control
• Client failure to follow aftercare instructions

Nothing within this Refund Policy excludes rights that cannot legally be excluded under Canadian law.

14. Policy Updates

Thalyria Beauty & Co. reserves the right to:

• Modify
• Update
• Revise
• Amend

this Refund Policy at any time without prior notice.

Updated versions become effective immediately upon posting or publication.

Continued use of our services constitutes acceptance of revised policies.

15. Governing Law

This Refund Policy shall be governed by and interpreted in accordance with:

• The laws of the Province of British Columbia
• Applicable federal laws of Canada

Any disputes relating to refunds, payments, or services shall be handled within the appropriate jurisdiction of British Columbia unless otherwise required by law.

16. Client Acknowledgement

By booking, purchasing, or receiving services from Thalyria Beauty & Co., clients acknowledge and agree that they:

• Have read and understood this Refund Policy
• Understand that services are generally final sale
• Understand that cosmetic results vary between individuals
• Accept the inherent risks associated with beauty services
• Agree to follow all aftercare instructions
• Understand that refunds are limited and discretionary except where required by law
• Agree to all associated Terms, Policies, Waivers, and Booking Conditions maintained by Thalyria Beauty & Co.

Proceeding with a booking or appointment constitutes acceptance of this Refund Policy.